Hold (that thought), please

Just following procedure - that's the mantra of cost-cutting Britain

Yes, this in the Guardian.!

'Only obeying orders - that's the mantra of target-obsessed, agenda-meeting, dodgy bonus driven, tunnel-visioned beancounter Britain
The misery of the call centre experience shows customer and employee alike are dragged down in the name of efficiency'

It might be in efficiency's name, but I don't see much of it panning out that way in practice.