Just following procedure - that's the mantra of cost-cutting Britain
Yes, this in the Guardian.!
'Only obeying orders - that's the mantra of target-obsessed, agenda-meeting, dodgy bonus driven, tunnel-visioned beancounter Britain
The misery of the call centre experience shows customer and employee alike are dragged down in the name of efficiency'
It might be in efficiency's name, but I don't see much of it panning out that way in practice.
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I believe in freedom of speech. But I also don't like bullies on blogs, even verbal ones, as they can drive away those with something valid to say... or offer.
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